Shipping policy

📦 Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.  Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days during peak sales periods and holidays. 

2. Shipping Rates & Estimates

Delivery charges will be calculated at checkout. If you have questions regarding shipping costs, please contact us at [your email]. 

  • Standard Shipping: 7–15 business days

  • Expedited Shipping: 3–7 business days (if available)

  • International Shipping: 10–25 business days, depending on destination 

💡 Free shipping is offered on all orders over [insert amount, e.g., $50] within [region, e.g., the continental US]. 

3. Shipping Destinations

We currently ship to the following regions:

  • United States (including Alaska & Hawaii)

  • Canada

  • Select international countries (see checkout for full list)

We do not ship to:

  • P.O. Boxes or APO/FPO addresses

  • Countries under trade embargo or with shipping restrictions 

4. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. You can use this number to track your package via the carrier’s website. 

If you haven’t received your tracking information within 5 business days of placing your order, please contact us at [your email].

5. Customs, Duties, and Taxes

For international orders, any customs duties, import taxes, or fees are the responsibility of the customer.  These charges are not included in the product price or shipping cost and are determined by the destination country’s customs office. 

6. Lost, Damaged, or Delayed Shipments

We are not liable for packages marked as “delivered” by the carrier. If your package is lost, damaged, or significantly delayed:

  • Contact us within 7 days of the expected delivery date.

  • We will work with the carrier to investigate and resolve the issue.

  • In cases of loss or damage, we may offer a replacement or refund at our discretion. 

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us immediately after placing your order—before it ships. 

8. Returns & Exchanges

For information on returns and exchanges, please refer to our Return & Refund Policy. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: [your support email]

  • Contact form: [link to contact page]

  • Business hours: [e.g., Mon–Fri, 9 AM–5 PM EST]Â